We want every STEPREADY order to arrive clearly, reliably, and with tracking you can follow. This Shipping Policy explains how orders placed through stepreadyshoes.com are processed, shipped, tracked, and supported.
Shipping Overview
Order processing time: 1–2 business days.
Standard delivery time: 7–12 business days after shipment.
Free shipping: Available on orders of $100 or more.
Order Processing
Orders are generally processed within 1–2 business days after payment has been confirmed.
Our warehouse operates Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will begin processing on the following business day.
Processing may take slightly longer during high-volume periods, product launches, promotional events, or holidays. If your order experiences a meaningful delay, we will do our best to keep you informed.
Shipping Rates and Delivery Estimates
We currently offer standard shipping within the United States.
For orders under $100, the standard shipping fee is $14.99.
For orders of $100 or more, standard shipping is free.
The estimated delivery time is 7–12 business days after the order has been shipped.
Orders may be delivered by UPS, FedEx, USPS, or another available shipping carrier.
Please note that the total estimated delivery time consists of the 1–2 business day order-processing period plus the carrier’s estimated transit time.
Where We Ship
We currently ship within the United States.
At this time, we do not ship to Alaska, Hawaii, Guam, P.O. Boxes, APO addresses, FPO addresses, DPO addresses, or international destinations.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take approximately 24–72 hours to become available or update after the carrier receives the package.
If your tracking information has not updated after 72 hours, please contact us at support@stepreadyshoes.com and include your order number so that we can assist you.
Delayed Packages
Shipping carrier delays may occasionally occur because of weather conditions, holidays, address-related issues, high shipping volume, or other circumstances outside our direct control.
If your order has not arrived within the estimated delivery window, please contact us by email. We will help check the shipment status with the carrier.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@stepreadyshoes.com.
An order can only be changed or canceled before it has been processed for shipment.
Once an order has shipped, it can no longer be canceled. However, after the order has been delivered, you may request a return if the item qualifies under our Return and Refund Policy.
Sales Tax
Applicable sales tax is calculated during checkout based on the contents of your order and the delivery address provided.
Contact Us
If you have any questions about shipping, please contact us at:
