Privacy Policy

This Privacy Policy explains how STEPREADY Shoes ("STEPREADY," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from stepreadyshoes.com.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may automatically collect information about your device and browsing activity, including your IP address, browser type, device type, time zone, pages viewed, referring pages, and interactions with our website.

When you place or attempt to place an order, we collect information needed to process and support your purchase, such as your name, billing address, shipping address, email address, phone number, order details, payment status, and related transaction information. Payment card details are processed by secure payment providers and are not stored by STEPREADY in full card-number form.

How We Use Information

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To send order confirmations, shipping updates, and service-related messages.
• To screen orders for risk, fraud, abuse, or unauthorized activity.
• To improve our website, products, customer experience, marketing, and support.
• To send promotional messages when permitted by law or with your consent where required.
• To comply with legal obligations and enforce our policies.

Cookies and Similar Technologies

We use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, understand site performance, improve shopping experiences, and support advertising or analytics. You can manage cookies through your browser settings. Blocking cookies may affect some website features.

How We Share Information

We share information only as needed to operate our business, provide our services, and comply with the law. This may include sharing information with:

• Our ecommerce platform and website service providers.
• Payment processors and fraud-prevention providers.
• Shipping carriers, fulfillment partners, and return-processing providers.
• Email, customer support, analytics, advertising, and marketing service providers.
• Legal, compliance, security, or professional advisers when necessary.

We do not sell your personal information for money. Some analytics or advertising activities may be considered "sharing" under certain privacy laws. You may contact us to request more information or exercise rights available in your location.

Data Retention

We keep order and account information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. You may request deletion of certain personal information, subject to legal and operational requirements.

Your Choices and Rights

Depending on where you live, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, or opt out of certain marketing communications.

To make a privacy request, email support@stepreadyshoes.com. We may need to verify your identity before completing your request.

Email Marketing

If you subscribe to marketing emails, you can unsubscribe using the link in any marketing email or by contacting us. You may still receive transactional emails related to orders, shipping, returns, or account activity.

Security

We use reasonable safeguards designed to protect personal information. However, no website, system, or transmission method is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. By using the website, you understand that privacy laws may differ from those in your location.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date when appropriate.