Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days after delivery.
• The item must include its original packaging, tags, accessories, and proof of purchase.
• Shoes may be tried on indoors on a clean surface to check fit and comfort.
• The item must not show outdoor wear, misuse, alteration, stains, odor, or customer-caused damage.

Items showing wear, stains, odor, damage, missing packaging, or missing components may be rejected. If a partial refund is offered, we will explain the deduction before processing the refund.

Socks & Insoles

• Unopened and unused socks may be returned if they remain in their original sealed packaging.
• Opened or worn socks cannot be returned for hygiene reasons.
• Unused insoles may be returned in their original packaging.
• Insoles that have been worn, trimmed, stained, molded, or otherwise altered cannot be returned.

Non-Returnable Items

• Gift cards.
• Items clearly marked as final sale at the time of purchase.
• Items damaged by misuse, improper care, alteration, or normal wear and tear.
• Opened or worn socks.
• Worn, trimmed, stained, molded, or altered insoles.
• Items sent back without prior return authorization.

How to Start a Return

1. Email support@stepreadyshoes.com with your order number, the item you want to return, and the reason for the return.
2. If the item is damaged, defective, or incorrect, include clear photos or videos so we can review the issue.
3. Our support team will review your request within 3–5 business days and, if approved, send return instructions and the correct return address.
4. Ship the item using a trackable shipping method. Keep your shipping receipt and tracking number until the return is completed.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item sent by us, STEPREADY will cover the return shipping cost or provide another appropriate solution.

If the return is due to fit, size selection, personal preference, or a change of mind, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return is due to our error.

Exchanges

If you need a different size or style, contact us first. Depending on inventory, we may arrange an exchange or recommend placing a new order after your return is approved. Customers are responsible for return shipping on fit- or preference-based exchanges.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are submitted to the original payment method within 3–5 business days after inspection. Your bank or payment provider may require additional processing time before the refund appears in your account.

If an approved refund has not appeared after your bank's normal processing period, contact your bank or payment provider first, then email us at support@stepreadyshoes.com.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only change or cancel an order before it has been processed for shipment. Once an order has shipped, it cannot be canceled, but you may request a return after delivery if the item is eligible under this policy.