FAQ
FAQ
Find quick answers about STEPREADY orders, shipping, returns, payments, product fit, and support.
Orders
How can I check my order status?
You will receive an order confirmation email after purchase and a shipping confirmation email when your order ships. Use the tracking number in your shipping email or visit our Track Order page.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@stepreadyshoes.com. We can only change or cancel an order before it has been processed for shipment.
I entered the wrong shipping address. What should I do?
Email us immediately with your order number and correct address. Once an order has shipped, we may not be able to change the delivery address.
Shipping
Do you offer free shipping?
Yes. Orders $99 and over ship free within our eligible U.S. shipping area. Orders under $99 have a $15 shipping fee.
How long does shipping take?
Orders usually process within 1-2 business days. Standard delivery is usually 7-12 business days after shipment.
Do you ship internationally?
Not at this time. We currently ship within the United States, excluding Alaska, Hawaii, Guam, P.O. Boxes, APO/FPO/DPO addresses, and international addresses.
Why is my order delayed?
Delays can happen because of weather, carrier volume, holidays, or address issues. If your order is outside the estimated delivery window, contact us and we will help check the status.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from delivery for eligible items. Items must include original packaging, tags, accessories, and proof of purchase. Please review our Return & Refund Policy for full details.
How do I request a return?
Email support@stepreadyshoes.com with your order number, the item you want to return, and the reason for return. Do not send items back without authorization.
When will I receive my refund?
After your return is received and inspected, approved refunds are usually issued to the original payment method within 2-3 business days. Your bank or payment provider may need additional time to post the refund.
Are return shipping fees refundable?
Return shipping is covered by STEPREADY when the return is due to a damaged, defective, or incorrect item sent by us. For size, fit, preference, or change-of-mind returns, return shipping is the customer's responsibility.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout. These may include major credit cards, debit cards, and other secure payment options supported by our checkout provider.
Is my payment information secure?
Payments are processed through secure checkout providers. STEPREADY does not store full payment card numbers.
Why was my payment declined?
Payments can be declined because of card restrictions, billing information mismatches, insufficient funds, fraud-prevention checks, or payment provider rules. Contact your bank or try another payment method.
Products & Support
How do I choose the right size?
Use our Size Guide. If you are between sizes, have wider feet, or wear thicker socks, we usually recommend choosing the larger size.
Are STEPREADY shoes made for walking and travel?
STEPREADY shoes are designed for everyday movement, casual walking, errands, and travel. Check each product page for style-specific details.
What should I do if I receive a damaged or incorrect item?
Email us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help resolve it.
How can I contact customer support?
Email support@stepreadyshoes.com. Support hours are Monday-Friday, 9:00 AM-6:00 PM PST.