Warranty Policy

STEPREADY products are made for everyday comfort and movement. This Limited Warranty covers qualifying manufacturing defects and does not replace or extend our 30-day return window.

What Is Covered

For 90 days from the delivery date, STEPREADY may cover manufacturing defects that affect normal use of the product. Examples may include:

• Sole separation caused by a manufacturing issue.
• Broken or detached components not caused by misuse.
• Stitching or construction defects present under normal use.
• Incorrect or defective product received from STEPREADY.

What Is Not Covered

• Normal wear and tear, including outsole wear, creasing, scuffs, or cosmetic marks.
• Damage from misuse, accidents, improper cleaning, water exposure, heat, pets, or alterations.
• Fit, comfort preference, or sizing concerns after the 30-day return window.
• Products purchased from unauthorized sellers or secondhand sources.
• Items without proof of purchase from stepreadyshoes.com.

How to Request Warranty Support

Email support@stepreadyshoes.com with your order number, a description of the issue, and clear photos or videos showing the product and the affected area. Our team will review your request and respond with next steps.

Available Solutions

If your claim is approved, STEPREADY may provide a replacement, repair support, store credit, refund, or another reasonable solution depending on the issue, product availability, and order history.

Important Notes

This Limited Warranty applies only to products purchased directly from stepreadyshoes.com. Warranty decisions are made after review by our support team. This policy does not limit rights you may have under applicable consumer protection laws.