Shipping Policy

We want every STEPREADY order to arrive clearly, reliably, and with tracking you can follow. This policy explains how we process, ship, and support orders placed on stepreadyshoes.com.

Order Processing

Orders are usually processed within 1-2 business days after payment is confirmed. Our warehouse operates Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.

During high-volume periods, product launches, or holidays, processing may take slightly longer. If there is a meaningful delay with your order, we will do our best to keep you informed.

Shipping Rates and Delivery Estimates

Total estimated delivery time is processing time plus carrier transit time.

Where We Ship

We currently ship within the United States. At this time, we do not ship to Alaska, Hawaii, Guam, P.O. Boxes, APO/FPO/DPO addresses, or international addresses.

Tracking Your Order

When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take 24-72 hours to update after the carrier receives the package.

If your tracking number does not update after 72 hours, contact us at support@stepreadyshoes.com with your order number.

Delayed Packages

Carrier delays can happen because of weather, holidays, address issues, or high shipping volume. If your order is beyond the estimated delivery window, email us and we will help check the shipment status with the carrier.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@stepreadyshoes.com. We can only change or cancel an order before it has been processed for shipment. Once an order has shipped, it cannot be canceled, but you may request a return after delivery if the item is eligible.

Sales Tax

Sales tax, if applicable, is calculated at checkout based on your order and delivery address.