Use our Size Guide and the fit notes on the product page. If you are between sizes, have wider feet, or plan to wear thicker socks, the larger size may provide a more comfortable fit.

Selected STEPREADY styles, including W1, are designed for easier step-in wear without bending down or using your hands. Product-specific features are listed on each product page.

They are designed for everyday walking, errands, travel, and casual daily movement. They are not intended for running, trail hiking, or technical sports.

No. The structured heel is designed to open for entry and then help hold the foot in place. Fit can vary by foot shape, so try the shoes indoors first.

Wipe the upper with a soft, damp cloth and allow the shoes to air-dry at room temperature. Do not machine wash, bleach, soak, or place near direct heat unless the product page states otherwise.

You will receive an order confirmation email after purchase and a shipping confirmation email when your order ships. Use the tracking link in that email or visit our Track Order page.

Email support@stepreadyshoes.com as soon as possible. We can only change or cancel an order before it has been processed for shipment.

Contact us immediately with your order number and correct address. Once an order has shipped, we may not be able to change the delivery address.

Yes. Standard shipping is free on orders of $100 or more within the contiguous United States. Orders under $100 are charged $14.99 for standard shipping.

Processing normally takes 1–2 business days. Standard delivery normally takes 7–12 business days after shipment. Total estimated delivery is approximately 8–14 business days including processing.

We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, Guam, P.O. Boxes, APO/FPO/DPO addresses, or international addresses.

Tracking may take 24–72 hours to update after the carrier receives the package. If it has not updated after 72 hours, contact us with your order number.

Please review our Shipping Policy for processing times, delivery estimates, shipping areas, costs, and tracking information.

Eligible items may be returned within 30 days after delivery. Items must meet the conditions in our Return & Refund Policy. Contact us and receive return authorization before sending anything back.

STEPREADY covers return shipping when the return is caused by a damaged, defective, or incorrect item sent by us. For fit, size, personal preference, or change-of-mind returns, the customer is responsible for return shipping.

Unopened and unused socks may be returned in their original sealed packaging. Opened or worn socks cannot be returned for hygiene reasons. Unused insoles may be returned in their original packaging; worn, trimmed, stained, molded, or altered insoles cannot be returned.

After your return is received and inspected, approved refunds are submitted to the original payment method within 3–5 business days. Your bank or payment provider may require additional processing time.

Available payment methods are displayed at checkout and may include major credit cards, PayPal, and other secure payment options supported by SHOPLINE.

Payments are processed through secure checkout providers. STEPREADY does not store your full payment card number.

A payment may be declined because of billing-information differences, card restrictions, insufficient funds, fraud-prevention checks, or payment-provider rules. Confirm your billing details, contact your bank, or try another payment method.

Email us with your order number and clear photos or videos of the item and packaging. We will review the issue and provide the appropriate solution.

Our support team normally reviews return requests within 3–5 business days. Other support questions are answered as quickly as possible during business hours.